Shipping policy
Thanks for shopping with Tharven! We know that once you've placed your order, you want to know exactly when it's landing on your doorstep — so here's everything about how we process, ship, and deliver your order.
This policy applies to all orders shipped within the United States.
Order Processing Time
- Orders are processed within 1–2 business days
- We process orders Monday to Friday
- Orders placed on weekends or holidays will be processed the next business day
Order Cut-Off Time
- Daily cut-off time: 4:00 PM Eastern Time (ET)
- Orders placed before the cut-off may go out for processing the same business day
- Orders placed after the cut-off will be processed the following business day
Shipping Method & Transit Time
- Shipping method: Standard US Shipping
- Estimated transit time: 6–10 business days (Monday to Friday)
Total Estimated Delivery Time
- Processing time: 1–2 business days
- Transit time: 6–10 business days
- Total estimated delivery: 7–12 business days
Delivery times are estimates. Occasionally, carrier delays, weather, or high-demand seasons (like holidays) can push things a little later than expected — if that happens, we'll keep you posted.
Shipping Charges
Shipping is a flat rate of $7.00 USD per order.
Delivery Address
Orders ship to the address you provide at checkout, so please double-check it before submitting your order. Tharven isn't able to take responsibility for delays or misdeliveries caused by incorrect or incomplete address details — but if you catch a mistake quickly, reach out and we'll do what we can before it ships.
Order Changes & Cancellations
Need to change something or cancel your order? Contact us as soon as possible at sales@tharven.online — we're quick to respond, but once an order has already been processed or handed off to the carrier, we may not be able to make changes. For returns after delivery, please see our Refund Policy.
Order Tracking
Once your order ships, you'll get a confirmation email with tracking info. Tracking details are usually active within 24–48 hours of dispatch, so if it doesn't show movement right away, that's normal — give it a day.
Lost or Delayed Orders
If your order seems delayed or has gone missing in transit, let us know at sales@tharven.online. We'll track it down with the carrier and make sure you're taken care of.
Customer Support
For any inquiries or assistance:
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
Phone: +1 (443) 813-6351
Email: sales@tharven.online
Address: 2522 Vivaldi Lane, Gambrills, MD 21054, United States
Our support team is here to help — reach out anytime and we'll make sure your experience with Tharven is smooth from start to finish. See also our Refund Policy, Privacy Policy, Terms of Service, and Contact Information.